We hope you are completely satisfied with every purchase at first sight, but if something isn’t quite right, we at Leo Roux LLC will do our best to make it perfect. Feel free to email us at firstname.lastname@example.org if you have any questions or to see if we can help with any issues.
We accept post-marked returns within 30 days after the order has been placed. After 30 days, all sales are FINAL. No price adjustments. We do not refund or exchange sale items. All sales final on sale merchandise. Thank you for understanding. Pre-order sales are eligible for exchanges or store credit only, within 15 days of receiving your order.
Clients are responsible for return shipping charges. If there was a mistake due to a faulty or damaged item, you will be reimbursed for both delivery and return shipping charges. Items must be unwashed, unworn, and have all original manufacturer tags and packaging to be eligible for a refund.
Please note that we do not accept liability for shipping loss or damage of returned goods. You are responsible for any return shipping costs. Shipping costs are non-refundable and Leo Roux LLC is not responsible for return shipping costs.
Returns should be addressed to:
Leo Roux LLC: Returns
4742 42nd Ave SW
Seattle, WA 98116
Refunds, if applicable:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
We have the right to deny refunds and exchanges if the merchandise returned does not meet our return policy requirements.
Customers are responsible for the cost of return shipping and must provide a tracking number.
Leo Roux LLC is not responsible for lost or damaged packages.